the tone we address one another with on these forums.
One important lesson I've learned in business is that the same group of people will respond differently towards one another depending on the system they find themselves in. For instance, when earnest people in an office environment start feeling anger or resentment or misunderstanding, an experienced manager resists the urge to challenge their character untill he has inspected the systems and processes he has asked them to perform in.
We know the forum is not only a group of people, but people connected by a very specific system. When we ask people to engage us in written text we must assume our share of responsibility for the limitations and shortcomings of this system, and manage our expectations appropriately of their sincere efforts to respond to our requests.
As a system the forum is a very narrow and limited interface compared to just a simple face to face talk over a cup of coffee. Words here move slower and more deliberately, they are spelled out and seem more literal to the reader then they would be to the ear in a spoken conversation. In a face to face conservation I can respond in real time to any offense, surprise, or lack of interest I might elicit...in the forum we are trading words in slow motion, even though our thoughts and our emotions are still racing in real time.
In face to face talking we unconsciously establish a vast number of 'data points' to help people connect the dots to our heart and minds...the tone and pitch of our words, our facial expressions, our volume, our speed, ect. But in the forum we are limited to far less data points and therefore must be willing to give permission for extrapolation. We must accept that our audience is going to be forced to add their own data points outside of the ones we established. Sometimes the results can be quite surprising, ...and also aggravating. Still, we must accept the risks before we post.
A few of us are more skilled at establishing before hand the method that we used to create our data points, narrowing the distance between the points, and in these circumstances the quality of extrapolation is much higher. For instance, when we establish a conversation upon a shared commitment to scriptural exegesis we can discuss even sharp disagreements with precision and clarity. On the other hand if we want to discuss our personal opinions or convictions about politics or music, we cannot assume everyone has the same a priori knowledge of our unique and subjective 'process', and therefore we should tolerate some 'extrapolation error.' In giving an opinion we might be thinking in a small finite domain, but then someone extrapolates what we say infintely and totally misunderstands our idea.
This potential for misunderstanding is HUGE and shouldn't be taken as personal. (Though I still do!) Another way of appreciating how difficult online communication can be is to consider that corporations will spend tens of thousands of dollars performing usability testing on their websites, to make sure there are no misunderstandings latent in their content. Now consider that the 'content' we rifle off here everyday at one another is much more complicated and much more subjective, with virtually no standards of terminology or formatting, then most business sites.
Really, I am pleasantly amazed how well this place funtions on the whole, my own failures not withstanding . If I were setting up a vitual or collaborative online environment for a business application, I would never dream that a system with so few rules, and with no screening, training, and minimal supervision for the participants, would function as consistently as this place does given the amount of subjective communication that flows here. I think we have more grace then we give one another credit for.
So before we are tempted to think we have no love for one another, and start making a mental list of the sheep and the goats, I think we should see our conflicts in a less sensational light. In my opinion, we are all friends in this place. No one wants to hurt anyone here, which is a frequent feeling that can quickly escalate dialogue into demagogy. We might get impatient with one another in this environment, but over a cup of coffee we would regard each other in a much better light. ;-)
MC